Latest CDFI job opportunities:
Senior Collections Adviser
Fair Finance is a not for profit social business attempting to tackle unfair lending in London, and potentially the UK. It competes directly with usurious and predatory lenders, offers people advice and support to manage their finances sustainably and campaigns for change. It is recognised as one of the most high impact community finance organisations in the UK and has a presence both nationally and internationally, recently winning a Big Society Award.
Job reference: SCA001
Reports to: Head of Risk
Type: Full Time
Salary: £20,000 – 23,000
We are looking for a committed and enthusiastic Senior Collections Adviser to join our growing Collections team as we continue to tackle financial exclusion across London. The team is composed of the Senior Collections Adviser and two Collections Advisers.
As a Senior Collections Adviser, your primary responsibility will be to assist clients who have fallen in arrears by contacting them and finding an appropriate solution to help them bring their loan back on track. You will also have an active role in overlooking the team’s activity, developing new processes and actions plans to improve the team’s performance. You will be supported by the Management team to step up as Collections Manager within 12 to 24 months.
Tasks and responsibilities:
1. Arrears Management
2. Activity Monitoring and Development
3. Staff management
Key experiences and skills
1. Prior experience in retail finance collections
2. Customer Service and communication skills
3. Problem solving skills
4. Leadership skills
5. Working in small teams
6. Ethical Fibre
Closing date for applications: Friday January 10th 2014
For further details of this post and how to apply visit the Fair Finance website.
Fredericks Foundation, Surrey
Initially 16 hours per week (From Monday-Thursday )
Salary range: £15,000 – £16,000 pro rata
Fredericks Foundation is an independent Charity offering affordable microloans and business support through a network of lending Hubs across England. All of our Clients have been declined by a Bank, and most are looking to come off benefits and support themselves and their families. Established in 2001, Fredericks has helped start over 1000 businesses, which would not otherwise have started. We are currently in a period of significant growth, and need an extra member of staff to assist with the responsibilities associated with being a microfinance organisation.
The principle responsibility will be to assist the Loan Manager with processing loans and disbursement, maintaining our CRM and online application system, managing volunteer applications, and other administrative duties as required. As we continue to expand, there may be a requirement to work more hours in the future
Applicant must have a good working knowledge of MS Word and Excel
Must be numerate
Must be well-organised, hard-working and efficient
Applicant must be a self-starter and willing to take responsibility, but also work well in a small team environment
Must be able to work on own initiative
Experience of working in the financial services sector
Willingness to be flexible in working hours to provide cover
This is a permanent position. There will be a 3-month probationary period. We anticipate that the starting commitment would be for a 15-hour week. We can be flexible over the working hours. As we continue to grow the role may develop further in the coming years.
This post will be based in Lightwater and we do not anticipate there will be any need to travel, apart from to our Annual Microfinance Conference, and to off-site staff meetings which may be held quarterly.
Please send a full CV and a letter explaining your experience concerning the Essential and Desirable points mentioned above. You can send it by post to: Janette Hill, Fredericks Foundation, Fredericks House, 39 Guildford Road, Lightwater GU18 5SA., or email to firstname.lastname@example.org
Applications will close on 16th December, and interviews will be held on 7th January 2014.
If you are a CDFA member, send us your job adverts to email@example.com – we will upload them free of charge.
What is it like working for a CDFI?
People join CDFIs from a number of different routes. Many have previously worked for high street banks, and find that by working for a CDFI they can use the same skills to benefit the local community. Others have come to CDFIs from other social enterprises and voluntary organisations. See the current job opportunities being advertised by CDFA members.
Below, CDFI practitioners from around the country explain how they came to join the sector and why they find it so rewarding.
“The rewarding part is seeing the difference we make”
Elaine Rimmer, Chief Executive, Lancashire Community Finance
Elaine Rimmer, Chief Executive, Lancashire Community Finance
“I was previously a manager with a national bank. As a result of their reorganisation, I took a redundancy package and was looking for work closer to home in Preston. Then I saw a job advert for a new CDFI that was being established. They needed someone to take it through to implementation, and to manage it from there on. It appealed to me not only because of my personal circumstances, as it was based in Preston, but also because it matched my skillset. I was aware of financial exclusion issues from my work with the bank and wanted to make a difference. I looked more closely at the CDFI sector – the cdfa had just been established at the time – and decided it was right for me.
The rewarding part is seeing the difference we make. As opposed to a large organisation where the impact of what you are doing might be felt hundreds of miles away, here there’s an immediate impact. We may not change people’s lives overnight but we can really empower them. I also take sa
tisfaction from our success, and the fact that we’ve exceeded the targets that were set for us in our original business plan.”
“I consider it a privilege to be part of the CDFI sector”
Eric Munro, current board member of three CDFIs and Director of Community Banking for the Royal Bank of Scotland
“I’ve always had an interest in regeneration and the eradication of poverty. I was very aware that one of the main challenges was access to appropriate finance. There were a number of ‘soft loan’ funds in the 1990s for businesses that couldn’t access finance, which were a kind of forerunner to CDFIs. I used to sit on the panel of some of these loan funds as I had a personal interest in that area. DSL, an enterprise lender CDFI based in Glasgow, grew out of one of those loan funds and I joined its Board. From there I went on to join the Boards of other CDFIs in London, Manchester and Glasgow. Coming from the mainstream banking sector, it was an opportunity for me to use the skills I have in a different way. The geographic and market diversity of the CDFIs gave me a deeper understanding of the issues and an insight into possible solutions.
Despite some bumps in the road we’ve come a really long way in a relatively short period of time, and I find that very satisfying. I get tremendous satisfaction and fulfilment from working with passionate people who against the odds are every day making a real difference to the lives of ordinary people. I consider it a privilege to be involved with the CDFI sector.”
“It appealed to me because it was about serving communities”
Mark Howland, Marketing Manager, Charity Bank
“Having completed a degree in marketing, I took a placement at Investors in Society, which went on to become Charity Bank. I wanted to use the skills I’d learnt on my degree in the charitable sector – not just making more money for rich people.
It appealed to me because it was about serving communities. I feel that in the UK we’re not one big community, but lots of small isolated ones. I think our work can help to address that.
I find it rewarding when I meet with the organisations we’re supporting. It gives great satisfaction to see at first-hand how Charity Bank’s support is helping to change lives.”