The Change Matters performance framework acts as a health check service for our members, and it is currently provided to them fully subsidised by cdfa. Through a programme of site visits, our trained external assessors give members a thorough analysis of their performance with the aim of driving up standards across the sector.

We also use anonymised data from Change Matters visits to set benchmarks and demonstrate to the government, banks and other agencies that they can invest safely in CDFIs.

The overall aim is to enable CDFIs to improve their own efficiency, transparency and impact which will in turn increase the potential to attract investment from a range of stakeholders.

Those who have participated to date have found the experience helpful in highlighting issues that need to be addressed and suggesting solutions, recognising good practice and mobilising support for change.

If you would like more information about Change Matters, contact Claire Caffrey at c.caffrey@cdfa.org.uk.

What members have said:

“The Framework made me stand back and have a proper look at all aspects of the business in a structured way. When you are really busy, it’s natural to turn a blind eye to things that are not an immediate problem but do need fixing. The best part, for me, has been the opportunity to talk about my issues with somebody who has taken the time to really understand my business.” Chief Executive, CDFI

To find out more about the Change Matters performance framework, see ‘Change Matters: How it works for you’ (PDF)

Read about our Change Matters external panel